Terms of Service

1. Acceptance of Terms

By accessing or using the CareVyx platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform. These Terms apply to all users, including providers, participants, family members, guardians, staff, and any person or entity granted access to the Platform.

The Platform is owned and operated by Imagination 2 Reality LLC ("I2R"), a Wyoming Limited Liability Company.

2. Platform Description

CareVyx is an NDIS (National Disability Insurance Scheme) care management platform designed for Supported Independent Living (SIL) providers. The Platform provides compliance management, clinical documentation, participant tracking, rostering, claims processing, and related services.

The Platform is provided on a software-as-a-service (SaaS) basis. Access is granted via subscription and is subject to the terms and conditions set forth herein.

3. User Accounts

3.1. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2. You must provide accurate, current, and complete information during registration and keep your account information updated.

3.3. You must notify I2R immediately of any unauthorised use of your account or any other breach of security.

3.4. I2R reserves the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You may access and use the Platform solely for:

• Legitimate NDIS care management, compliance, and operational purposes
• Viewing, entering, and managing participant, staff, and provider records as intended by the Platform's user interface
• Generating reports, invoices, and documents through the Platform's built-in tools
• Accessing the Platform's API Gateway only through authorised API keys issued by I2R and in accordance with your subscription agreement

5. Prohibited Conduct

No user of the Platform shall, directly or indirectly, or through any third party, automated tool, artificial intelligence system, or other means:

• Scrape, crawl, or systematically extract data, content, or information from the Platform by automated means, including but not limited to bots, spiders, scrapers, AI agents, browser automation tools, or scripts
• Perform automated data extraction of any Platform data, including but not limited to participant records, provider information, compliance data, shift records, medication records, or any other content stored on or transmitted through the Platform
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, data structures, business logic, or architectural design of the Platform or any component thereof
• Create derivative works based on the Platform's design, functionality, user interface, workflows, compliance logic, or any proprietary methodology embodied in the Platform
• Use the Platform, or any data, knowledge, or insight obtained from the Platform, to build, design, develop, or contribute to a competing product or service that provides similar functionality in the disability care, NDIS compliance, or care management markets
• Share, distribute, or provide login credentials to any third party for the purpose of analysing, benchmarking, evaluating, or reverse engineering the Platform's functionality, performance, or design
• Circumvent, disable, or interfere with any security, authentication, rate-limiting, access control, or technical protection measures implemented in the Platform
• Access or attempt to access any API endpoint, administrative function, or backend system not expressly made available to the user's access tier
• Use artificial intelligence, machine learning, or large language models to analyse, replicate, or reconstruct the Platform's compliance rules, SCHADS rate calculations, PRODA claims logic, or any other proprietary business logic
• Export, download, or copy data from the Platform in bulk for the purpose of migrating to, populating, or enriching a competing platform or service

6. Intellectual Property

6.1. All source code, software, architecture, databases, APIs, documentation, user interfaces, designs, compliance logic, algorithms, and related intellectual property comprising the Platform are and shall remain the sole and exclusive property of Imagination 2 Reality LLC.

6.2. Access to the Platform does not constitute a purchase, transfer, or assignment of any intellectual property rights. Users are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform in accordance with these Terms.

6.3. The CareVyx name, logo, and branding are trademarks of I2R. Users may not use these marks without prior written consent.

7. Subscription and Payment

7.1. Access to the Platform is provided on a subscription basis. Pricing, payment terms, and included features are as described in a separate Provider Subscription Agreement between I2R and the subscribing organisation.

7.2. Onboarding fees may apply as a one-time charge at the commencement of service, covering data migration, training, and initial configuration.

7.3. All amounts are quoted and payable in Australian Dollars (AUD).

7.4. I2R reserves the right to modify pricing with thirty (30) days' written notice. Price changes will not apply to any prepaid subscription period.

8. Data and Privacy

8.1. Use of the Platform is subject to our Privacy Policy, which governs how we collect, use, store, and protect personal and health information.

8.2. The Platform stores sensitive health information governed by the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and NDIS Quality and Safeguards Commission requirements.

8.3. Users are responsible for ensuring that any data they enter into the Platform complies with applicable privacy laws and that they have obtained all necessary consents.

9. Monitoring and Enforcement

9.1. I2R reserves the right to monitor Platform usage for compliance with these Terms, including API call patterns, access frequency, and data export volumes.

9.2. I2R may suspend or terminate access for any user found to be in violation of these Terms, with or without prior notice.

9.3. I2R may pursue legal remedies, including injunctive relief and damages, against any party that violates these Terms.

9.4. I2R may report violations involving participant data to the NDIS Quality and Safeguards Commission and relevant Australian authorities.

10. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. I2R does not warrant that the Platform will be uninterrupted, error-free, or secure. I2R does not provide legal, medical, or financial advice through the Platform. Users are responsible for ensuring their use of the Platform complies with all applicable NDIS rules, regulations, and Practice Standards.

11. Limitation of Liability

To the maximum extent permitted by applicable law, I2R shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Platform. I2R's total aggregate liability shall not exceed the amounts paid by you to I2R in the twelve (12) months preceding the claim.

12. Termination

12.1. Users may terminate their account at any time by contacting I2R.

12.2. I2R may terminate or suspend access to the Platform at any time for violation of these Terms or for any other reason at I2R's sole discretion.

12.3. Upon termination, users shall cease all use of the Platform. Data retention and export shall be handled in accordance with the Privacy Policy and applicable NDIS record-keeping requirements.

12.4. The provisions of Sections 5 (Prohibited Conduct), 6 (Intellectual Property), 10 (Disclaimer), and 11 (Limitation of Liability) shall survive termination.

13. Governing Law and Jurisdiction

13.1. These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

13.2. Notwithstanding Section 13.1, for users located in Australia:

• Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by agreement.
• All personal information collected, stored, and processed through the Platform is subject to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), regardless of where I2R is incorporated.
• Data breach notification obligations under the Notifiable Data Breaches (NDB) scheme apply to all personal information held by the Platform in relation to Australian individuals.
• Disputes involving the handling of personal information may be referred to the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988.

13.3. For all other disputes, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within thirty (30) days, disputes shall be submitted to the courts of the State of Wyoming, United States.

14. Changes to Terms

I2R reserves the right to modify these Terms at any time. Users will be notified of material changes via email or in-platform notification. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact:

Imagination 2 Reality LLC
Email: legal@i2rapps.com
Web: i2rapps.com